14 days cooling off period
We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product. You can take a close look at the product just like you would do in a shop and test if it lives up to your expectations. If you have your doubts whether you can still change your product then please contact us on +31 227 600 584 or firstname.lastname@example.org.
If you are not all satisfied with the product then please return it to us in the original packing and unused. You can read below how to handle. We will refund your money including* the original delivery costs within 14 days. You only have to pay yourself for the return shipment.
* This only applies to deliveries made in the Netherlands. Outside the Netherlands you will also be charged the original, (relatively) small, delivery fee.
Exceptions on returns
Sealed products cannot be returned / make a claim on our return policy.
- Our 3D printers (and some other products) contain one or more sealed components. We make an effort, where possible, to deliver these components in such a way that you are able to test and evaluate the product sufficiently, without losing your right to return the product.
- May it be that for some reason you did use one of the non-returnable components, in a worst-case scenario you will only be charged the minimum fee for that component ONLY. So not the whole product. Below there are two most common examples which you can use for your reference:
- Example 1: 3D printers are supplied with additional Printbed tape. If for some reason (as the printers already come with printbed tape on them), the additional printbed tape has been used, you will only be charged for one piece of printbed tape (so not even a standard set of 3 peaces).
- Example 2: Used rolls of filaments. De packaging is transparent and vacuum. When the vacuum packaging is opened, this can no longer be returned. You will be charged for the roll of filament.
Company Return address:
De Stek 14
1771 SP Wieringerwerf
0227 600 584
Chamber of Commerce Number: 59774428
VAT Identification Number: NL201550210B01